1. No returns will be offered on items that have been delivered without any damages or defects.
2. If the product is wrongfully delivered (different SKU instead of the SKU mentioned in the order confirmation) or has a genuine quality/manufacturing defect, then we are open to extending full refund or re- fulfilling your order against the return of the product subject to the fact of such defect being established.
3. To report damage in transit, please get in touch with our customer care within 24 hours of delivery (Customer Care Number/email will be provided).
4. Our customer care team will look into the issue and revert back within 48 working hours.
1. If you have to cancel an order, please do so within 12 hours of placing the order. It is NOT possible to cancel part of your order. We recommend you cancel the entire order and re-purchase required quantity to simplify the transaction.
2. All cancellations are subject to a cancellation charge/bank transaction charge of 3% of your total order value.
3. Your receipt of an electronic or another form of order confirmation does not signify our final acceptance of your order and Mekins Industries Limited reserves the right at any time after the receipt of your order to accept or decline your order for any reason.
4. Although our online stock inventory is programmed to update automatically, Mekins Industries Limited reserves the right at any time after receipt of your order, to inform you via telephone or email or mobile text about a shortfall in the quantity of any item you ordered. In all such cases, we have the right to either supply you less than the quantity you ordered or cancel your order with prior notice to you.
Mekins Industries Limited ships pan India with shipping charges being extra or some times included in the product price (if mentioned). Once the order is placed, it shall be dispatched within 7 business days from the date of order placement and all shipping times are estimated in good faith to be anywhere between 7-10 business days depending on the shipping destination in India. In the event that the delivery address is not easily accessible, delivery time may be in excess of our estimate as aforesaid.
For confirmation of delivery address, we may contact you on your email id or phone number provided by you. We only make use of reliable courier companies and/or Speed Post. Mekins Industries Limited is not liable for any delays in delivery caused by the Courier Company/ Speed Post or on account of any factors beyond the control of Mekins Industries Limited. We shall endeavour to ensure timely delivery of your order within the estimated time as mentioned in the order confirmation. In the unlikely event that delivery is not possible for any reasons outside the control of Mekins Industries Limited, including but not limited to poor courier services in delivery area, inaccessibility of delivery area, force major events as laid out hereinafter, we shall inform you of such inability to deliver and cancel your order, followed by full refund.
1. Refunds will be made (i) within 14 working days from the date of receipt of returned goods if the order is already shipped (ii) within 14 working days from the date of cancellation of the order if the order is not yet shipped.
2. No refunds would be given if the customer has provided a wrong or incomplete shipping address, there are several failed delivery attempts by our shipping agency and/or the package is refused by the recipient.
3. Notwithstanding anything contained herein, the following products shall not be eligible for return or replacement, viz: Any product that is returned without all original packaging and accessories, including the retail box and all other items originally included with the product at the time of delivery;
4. All costs of return shipping need to be borne by the purchaser (Unless the item received is defective)